"MITEM brought everything together by employee identification into one Web page in less than 2 days (during trials). From this demonstration we immediately saw the advantage of MitemView and how it would work perfectly for the EmployeeDirect web site."

Belchior Mira

Chief Information Officer

Dept. of Human Resource Management, VA


Web Enabling

In government, CRM means Citizen Relationship Management - a solution composed of software, the Internet and employee procedures for managing constituent services.

MITEM enables a direct link from the legacy systems to Web-based applications.

Web self-service applications are being widely deployed to better serve employees or a growing customer base, without having to increase labor costs. For example, consider a state government agency that wants to provide Web access to information regarding retirement benefits. When pension fund members go to the Web site, they are walked through an identification and security process, and then they click on a button that is directly linked to the mainframe data. In the background, the integration application queries the mainframe applications and the member's information pops up. The Web application goes straight back to the actual data and members receive the most accurate information, easily and rapidly.

Case-in-point: Virginia Department of Human Resource Management (DHRM)

Summary: DHRM was under mandate to comply with The Governor's Executive Order 65 (2000) which states: ". technology must also be applied to make government operate more efficiently and to allow state employees to become more productive. ".

Health benefits information was the perfect example of the type of information that needed to be easily accessible to State employees and retirees. DHRM needed a product that could adapt to different platforms and applications, and enable the deployment of distributed services.

Integration Challenge

DHRM needed to integrate data from three sources: health benefits, the personnel system, both of which reside on the same Unisys mainframe, and workers’ compensation data from an Oracle database on UNIX.  All of this information needed to be displayed in a composite, Web-based application that could be viewed by state employees.


DHRM created the EmployeeDirect Web site that allows some 120,000 Virginia state employees and retirees access to their health care and benefits programs and the ability to make changes to those programs.  Changes entered by employees on the EmployeeDirect Web site are updated in real-time via MITEM's legacy integration platform to the DHRM databases that reside on a Unisys mainframe. This automated process eliminates approximately 7 to 10 solid days of data entry that is normally required at the end of each yearly open enrollment period.

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