Web
Enabling
In
government, CRM means Citizen Relationship Management
- a solution composed of software, the Internet
and employee procedures for managing constituent services.
MITEM
enables a direct link from the legacy systems to Web-based
applications.
Web
self-service applications are being widely deployed
to better serve employees or a growing customer base,
without having to increase labor costs. For example,
consider a state government agency that wants to provide
Web access to information regarding retirement benefits.
When pension fund members go to the Web site, they are
walked through an identification and security process,
and then they click on a button that is directly linked
to the mainframe data. In the background, the integration
application queries the mainframe applications and the
member's information pops up. The Web application goes
straight back to the actual data and members receive
the most accurate information, easily and rapidly.
Case-in-point:
Virginia Department of Human Resource Management (DHRM)
Summary:
DHRM
was under mandate to comply with The Governor's Executive
Order 65 (2000) which states: ". technology must
also be applied to make government operate more efficiently
and to allow state employees to become more productive.
".
Health
benefits information was the perfect example of the
type of information that needed to be easily accessible
to State employees and retirees. DHRM needed a product
that could adapt to different platforms and applications,
and enable the deployment of distributed services.
Integration
Challenge
DHRM needed
to integrate data from three sources: health benefits,
the personnel system, both of which reside on the same
Unisys mainframe, and workers’ compensation data
from an Oracle database on UNIX. All of this information
needed to be displayed in a composite, Web-based application
that could be viewed by state employees.
Solution
DHRM
created the EmployeeDirect Web site that
allows some 120,000 Virginia state employees and retirees
access to their health care and benefits programs and
the ability to make changes to those programs. Changes
entered by employees on the EmployeeDirect
Web site are updated in real-time via MITEM's legacy
integration platform to the DHRM databases that reside
on a Unisys mainframe. This automated process eliminates
approximately 7 to 10 solid days of data entry that
is normally required at the end of each yearly open
enrollment period.
 |
