Case Studies
This section contains just
a small sample of the success stories that we have developed
over almost two decades of delivering enterprise software
solutions. Everyone at MITEM takes great pride in the
customer success rate and these stories provide a valuable
insight from the most important voice of all: our existing
customers.
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Commonwealth
of Virginia - Department of Human Resources
Management
DHRM used MitemView to integrate their legacy
systems with a new, Web-based application called EmployeeDirect
that allows employees and retirees to access benefits
information on-line. The EmployeeDirect Web site allows
some 120,000 Virginia state employees and retirees access
to their health care and benefits programs and the ability
to make changes to those programs.
Read
the full story
CalPERS:
The California Public Employees' Retirement System
To improve
customer service and the operational needs of its employees,
CalPERS required a high performance and non-invasive
legacy integration solution upon which user friendly,
composite applications could quickly be developed.
Read
the full story
Ramsey
County Criminal Justice
Ramsey County
wanted to provide comprehensive and more timely information
to the State of Minnesota. Users needed a logical view
of the information without knowing or caring which system
it resided in or how to get it. Improving accuracy and
reducing the time and effort County employees spent
entering redundant data across several systems and eliminating
subjective judgments from the process were also key
objectives.
Read
the full story
American Electric Power
AEP concluded
that the construction and maintenance would be substantially
less using a PowerBuilder/MitemView combination, and
it would deliver substantial performance and reliability
advantages over the original HLLAPI-based approach.
Read
the full story
Baltimore
Gas & Electric
To make GUIdance a reality, BGE needed a product
that could maintain the investment made in their CIS,
i.e., reuse the business rules they already had on mainframe,
provide asynchronous high data acquisition rates, be
able to support new applications and get up and running
quickly. MitemView was the only product that met all
of these requirements.
Read
the full story
Central
Maine Power
CMP
realized that a new business process had to be defined
and implemented to support the corporate goals for improving
the customer service process. CMP chose MITEM to help
improve customer service in the call center.
Read
the full story
Vought
Aircraft Industries
Vought's goal was to create greater efficiencies in
process planning by reducing the number of screens a
planner had to navigate, providing drop-down tables
that define various codes, implementing rules-based
selection of data codes, and allowing access to other
systems without exiting the planning system.
Read
the full story
PPG
Industries
MitemView enabled PPG to collapse several mainframe
screens into one graphical screen. Absolutely no software
was installed on the PPG mainframe. Once the conceptual
design was completed, a single programmer using Visual
Basic and the MitemView tools created the interface
to the Millennium system.
Read
the full story
S1
Regional and Community eFinance Solutions Group
Since its
integration into the S1 Internet Banking System, MitemView
has helped to improve the stability of the Internet
Banking System's real-time interfaces to core vendor
solutions including Aurum Miser, CSI, FIS Orlando, Argenta,
Kirchman, First Integrated Systems Omaha, and CBS Fiserv.
By utilizing the MitemView framework as a generic
tool for creating real-time links, S1 has greatly reduced
programming time.
Read
the full story
Rentenanstalt
/ Swiss Life
Swiss Life expands
MitemView's role from "interim" desktop solution
to a full infrastructure deployment. The initial desktop
MitemView solution proved to be startling to Swiss Life
for several reasons: it was deployed quickly, it was
extremely cost effective, and it out-performed the BEA
Tuxedo infrastructure solution. For these reasons, MitemView
was elevated from a desktop deployment to an infrastructure
solution.
Read
the full story
Banca
IMI
In order to
improve customer service and increase the efficiency
and effectiveness of internal Bank processes, senior
Banca IMI management recognized that account information
would have to be provided to their institutional clients
in real-time, via a secure on-line medium, such as the
World Wide Web. MitemView helped provide the
solution.
Read
the full story
Norwest
Mortgage
Norwest needed
a solution which could resolve duplicate loan numbers
so they could provide complete customer service support
to any customer from any call center. In addition, they
wanted to impose consistent practices for all 140 CSRs
across the 7 regional service centers whilst substantially
improving the quality and efficiency of their customer
service operations.
Read
the full story
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