"The productivity increases and cost savings we have realized from the new system are saving us more than $1 million annually. I have been with BGE for 33 years and have seen every new system come and go. This new agent desktop that we built with MitemView is the best project I have been involved with. It did what it was supposed to do and met all performance expectations - a rare achievement."

Tom Pelligrini
Director of Customer Service

Baltimore Gas & Electric

Press Releases - 2004

Read the latest press releases to find out what customers, partners and industry analysts are saying about MITEM's unique approach to integrating legacy applications.

For alternate years, please select: 2007 | 2006 | 2005 | 2004 | 2003 | 2002 | 2001 | 2000

September 15	MITEM Powers Web Self-Service Solution for Baltimore Gas & Electric
	“Prior to the new application, agency workers called our Customer Call Center via an Interactive Voice Response System to access client information. “This new application enables OHEP representatives to get information via a secure web application without assistance from our call center representatives, who are then free to assist other customers.”

July 13	Blue Cross of Northeast Pennsylvania Deploys MITEM Integration Software to Improve Call Center Operations and Customer Service
	"Everything we do must benefit the people we serve. MITEM technology helps us in three key ways: it significantly cuts our CSRs’ response time to customer queries, enhances the quality of information and reduces the time for training CSRs from four-to-six months to six weeks. Technology that improves service while reducing costs is a prudent investment."

May 26	MITEM Announces Alice Hyde Medical Center Expands Use of Blue Iris to Fully Automate Lab Order Entry and Results Reporting
	"It was extremely important to us to deploy a solution that had a two-way interface. MITEM was the only vendor we knew of that could pull information from MAGIC and write back to the system. This ability has enabled us to accrue much operational efficiency in our facility as well as provide the interface that enables our key physician office customer to place lab orders electronically."

April 27	MITEM Releases MitemView 6.1 - Adds Enhanced Messaging and Open Standards Support to Stalwart Integration Engine
	"We have made our reputation on integrating 'the last mile' which we define as the chasm between legacy systems and modern application integration platforms. With this release, MitemView further blurs the line between tactical integration and enterprise infrastructure. MitemView offers quick, tactical wins, and can act a long-term, strategic focal point for those companies designing a true enterprise infrastructure."