"The productivity increases and cost savings we have realized from the new system are saving us more than $1 million annually. I have been with BGE for 33 years and have seen every new system come and go. This new agent desktop that we built with MitemView is the best project I have been involved with. It did what it was supposed to do and met all performance expectations - a rare achievement."

Tom Pelligrini
Director of Customer Service

Baltimore Gas & Electric

Press Releases - 2003

Read the latest press releases to find out what customers, partners and industry analysts are saying about MITEM's unique approach to integrating legacy applications.

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November 11	MITEM's Call Center Solutions Ring Up Big Savings for Customers Ranging From Public Utilities to Financial Services
	"To get the functionality that we needed, it would have been very expensive, not to mention the additional consulting time for customization that we might have needed. Additionally, many of the CRM package systems out there claim to integrate with everything, but then you find out they don't integrate with the one thing you really need. With MITEM, we were able to handle all of our integration requirements, and build a custom solution for a fraction of the cost of other vendors."

September 3	MITEM Europe and Green Hat Consulting Team at SoftWorld Business Integration Expo to offer a One-Stop 'Integration' Shop for Visitors
	“Our alliance with MITEM is one which we value highly, and so we are delighted to have the opportunity to show visitors to the show both the strength of that alliance, and the synergy available from our complementary product and service offerings”.

September 2	MITEM Builds First Enterprise-Class Application with Macromedia Flash MX Professional
	"In our product plan we set some very important workflow criteria and user interface standards for Blue Iris. It was critical that the Blue Iris user interface (UI) compliment the natural workflow of clinicians in a hospital environment. If we missed this mark, the application would never gain acceptance. It was immediately apparent that an HTML approach could not deliver the rich user experience or the workflow features we required. In addition, Blue Iris had to be accessible from many different device types and from remote locations; only Flash met all of these requirements"

July 15	Alice Hyde Medical Center Wins Prestigious "Most Wired" Award From Hospitals & Health Networks
	"One of the keys to AHMC winning this award is the technical foundation we have established that will deliver in the not-too-distant-future a true Computerized Physician Order Entry (CPOE) system. The cornerstone of that foundation began with our deployment of a Web-based, physician portal that allows real-time, bi-directional access to our health care information system (HCIS) database"

March 19	MITEM® Announces Customer Service Framework for Public Utility Call Centers
	"The productivity increases and cost savings we have realized from the new system are saving us more than $1 million annually. I have been with BGE for 33 years and have seen every new system come and go. This new agent desktop that we built with MitemView is the best project I have been involved with. It did what it was supposed to do and met all performance expectations - a rare achievement."

February 10	MITEM Corporation Announces Blue Iris - A Clinician-Friendly Application That Enhances, Extends and Integrates Hospital Information Systems
	"We are excited to have this product developed against our MAGIC system here at Alice Hyde Medical Center. We feel that Blue Iris will help reduce the paperwork burden and create greater efficiencies for all of our physicians."