MITEM In The News

Below you will find articles about MITEM and MITEM's products as published in various Internet and trade publications. Please note that all links to external sites will open in a new window.

MITEM The Choice Of Alice Hyde Med Center For Handling Lab Orders

Published by ebizQ

"The success of this project was critical to Alice Hyde Medical Center's lab testing business. Alice Hyde's largest lab customer required that their Misys Tiger system be interfaced with the hospital's MEDITECH MAGIC system to automate lab order entry and results reporting."

MITEM Upgrades MitemView

Published by ebizQ

MITEM Corporation, a provider of legacy integration software and business applications, is shipping MitemView version 6.1. MITEM says, "This release builds on MitemView's existing capabilities for integration with messaging technologies by adding Health Level 7 (HL7) and enhanced XML support. In addition, this release provides Linux support for enterprises wishing to run MitemView applications on an open-source platform."

S. F. firm broadens appeal of its software
Published by the San Francisco Chronicle

MITEM Corp. in Menlo Park used Macromedia Flash to create Web sites for physicians that put a graphic interface on top of unwieldy old computer systems. Information that once was spread out on 30 screens is now integrated into one. The use of Macromedia tools in creating enterprise software will help improve the company's standing among more developers.

Colonial Savings Turns To MITEM For Savings On CRM

Published by ebizQ

MITEM Corporation, a provider of integration software and business applications, says it has added Colonial Savings to a growing list of customers who have selected MITEM's technology as a viable and cost effective alternative to packaged customer relationship management (CRM) applications.

.Net? Java? No Thanks, We'll Take Macromedia Instead

Published by Internetweek

MITEM Corp. is experienced in Java and Microsoft's .NET framework, but when the business software maker decided to build its newest application for the healthcare industry, it passed on both. Instead, the privately held company decided to build the application using Macromedia's Flash technology.

Macromedia Tools Move Beyond Animation

Published by Information Week

"Health-care software maker Mitem Corp. has built a user interface for busy physicians in hospital settings, giving them patient information they need from a variety of sources without forcing them to learn a variety of "green screen" computer systems."

Customer care turnaround saves Baltimore Gas & Electric $1 million annually

Published by Chartwell's Best Practices for Utilities and Energy Companies

Through tough, goal-oriented management, individualized performance measures and a major leap in technology, BGE turned its unproductive customer care center into a success story. The three-year reorganization effort resulted in about $1 million in annual savings and national recognition. BGE's two call centers are now operating efficiently and productively with far fewer people. CSRs have increased their in-service phone time from the low 70th percentiles in 2000 to between 98% and 99% today. Read how MITEM helped BGE attain this amazing turnaround.

Baltimore Gas & Electric CRM

Published by The CRM Toolkit

In a call center environment, Baltimore Gas & Electric + CRM pulls customer data from legacy systems and other disparate back-end systems and presents it to the client in a Windows, HTML or Macromedia Flash environment. The MITEM approach in Baltimore Gas & Electric   + CRM eliminates the need for customer service representatives to laboriously access dozens of screens of information, one by one, to answer a customer inquiry - service reps can now access all the customer information they need with just a few mouse clicks.

MITEM Tries To Wow'Em In Healthcare

Published by ebizQ

MITEM Corporation, a developer of integration software and business applications, says it's developing "robust, real-time applications with Macromedia Flash MX Professional. MITEM's developers have taken full advantage of Flash technology to create a rich, Web-based application for the healthcare market."

BGE Revitalizes its Legacy Customer Information System
Published by Utility Automation

Utility Automation article on the BGE GUIdance solution (powered by MitemView) - a new call center application that serves as an intuitive, easy-to-use interface with BGE's existing legacy CIS.

Virginia takes benefits info online

Published by Federal Computer Week

Federal Computer Week ( article on Commonwealth of Virginia's eGovernment initiative to put employment health and retirement benefits on the Internet using MitemView to integrate disparate legacy systems.

USPS updates payroll processing system

Published by Government Computer News

The Postal Service has chosen two applications from Mitem Corp. of Menlo Park, Calif., to streamline payroll processing. Postal supervisors will no longer have to fill out paper forms for employee payroll adjustments every two weeks.

Legacy Integration Solutions: 508 compliance at large federal agency

Published by Yenra: A provider of feature news about emerging trends, technologies, and products.

MITEM developed two 508 compliant applications used in the U.S. Postal Service's (USPS) payroll processing operations that were designed to renovate older technology and streamline business processes. The USPS is the third-largest employer in the U.S. with 797,795 employees, including 48,478 employees with disabilities, and so is broadly affected by the 508 compliance issue.

Keeping Secrets

Published by Infoworld Magazine

Infoworld article discussing the implication of integration and technology in solving complex problems involving security in the global threat of terrorism.

New CIS Clears the Clouds
Published by Energy IT Magazine

Energy IT Magazine discusses a new CIS application deployed by American Electric Power (AEP) to greatly increase the efficiency of the customer service process. MITEM's flagship product MitemView was instrumental in the success of this application.

Plain Sailing to Enterprise Integration
Published by Business Integration Journal (Formerly eAI Journal)

MITEM selected by CP Ships for Global Logistics project

What do you do when you have to integrate the systems of six separate companies without the luxury of lengthy strategic planning and implementation cycles? Go non-invasive, according to CP Ships, a major player in the global container ship business. Its integration approach meant it delivered immediate-term, highly visible results where it counts the most: a single system view at each workstation.

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