Financial Customers
MITEM has been
providing integration solutions to the financial services
industry for over a decade. MITEM enables financial
services companies to integrate disparate systems with
its robust and time-proven integration platform, MitemView.
Not only does MitemView extend the life of existing
legacy systems, but it also allows these companies to
quickly deliver new distributed applications that improve
end user workflow and improve customer service.
The benefits
that MITEM's solutions bring to the financial services
industry include:
- Improved call centers operations
- Elimination of many error-prone manual processes
- Improved customer service
- Extension of investments in legacy systems
Selected
Projects
S1
Community and Regional eFinance Solutions Group
S1 banking
customers wanted to build competitive advantage and
forge customer loyalty with superior technology. Since
most financial institutions' processing power resides
within existing legacy systems, executives were eager
to leverage those assets when building a new integration
solution.
To meet the
needs of their customers, S1 Community and Regional
eFinance Solutions Group began looking for a legacy
integration solution to build into the Internet Banking
System product. In addition, S1 was seeking an integration
software solution that could integrate with their current
infrastructure applications and significantly reduce
interface development time.
Read
Case Study
Banca
IMI
As part of
a full range of financial products and services, Banca
IMI provides a Global Custody service to institutional
clients, which involves processing cross-border securities
trades, keeping financial assets safe and servicing
associated portfolios.
Servicing portfolios
is a complex task due to the large number of cash and
security accounts that are held in different currencies.
The balances of these accounts change in real-time throughout
the trading day i.e. as soon as information is received.
For this reason it is vital for customers to get quick
and easy access to the account data whenever they want.
In the past
this has proved to be a problem, as each time a bank
client wanted to obtain a current balance, or verify
transaction details on a specific account, they had
to telephone or fax a bank office and wait while a clerk
looked up the information on the Bank's back-office
system, an IBM iServ 400 (AS/400) system.
In order to
improve customer service and increase the efficiency
and effectiveness of internal Bank processes, senior
Banca IMI management recognized that account information
would have to be provided to their institutional clients
in real-time, via a secure on-line medium, such as the
World Wide Web.
Read
case study
City
National Bank
City National Corporation is a publicly owned company
with $8.9 billion in assets. The company’s wholly
owned subsidiary, City National Bank (CNB), is California’s
Premier Private and Business Bank.
Early in 2001 CNB decided to upgrade its customer service
application to an Intranet environment. The old system
had a GUI front end that used traditional HLLAPI screen-scraping
to access a legacy banking system located in Milwaukee,
WI.
The new MitemView application was part of an initiative
to improve customer service. The new Intranet/MitemView
application is used by 100 employees which includes
25+ agents as well as additional internal CNB users.
MitemView has preserved the high performance and reliability
of CNB’s business-critical applications. The new
interface greatly improved customer service, streamlined
business processes, and significantly reduced training
time for new agents.
Fiserv
Fiserv, Inc., a full-service provider of integrated
data processing and information management systems to
the financial industry. GALAXY Plus is a cornerstone
product for Fiserv’s credit union customers. GALAXY
Plus software runs on an IBM RS/6000 servers and is
used by nearly 400 credit unions through out the US.
Fiserv needed an integration solution that allowed them
to quickly develop and deploy new interfaces.
Fiserv selected
MitemView to develop a new, streamlined and
productive application interface for the GALAXY Plus
system.
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